Repilot

Help & Enquiries

How can we help?

Whether it’s a product question, an account issue, a billing matter, an integration problem, or a technical incident — bring it directly to the Repilot team. We’ll reply to you personally, by email, without requiring a login.

No login requiredDirect team accessTicket reference providedEmail reply guaranteed

What we can help with

  • General product enquiries and feature questions
  • Account or login difficulties
  • Billing, invoices, and subscription changes
  • Integration setup and troubleshooting
  • Technical incidents and bug reports
  • Feature requests and product feedback
  • Security and privacy concerns
  • Anything else — if in doubt, just ask

Raise a structured ticket

Every submission is logged in our internal support system and assigned a unique reference number. You can quote it in any follow-up and we can pull up the full context immediately.

A real person reads every message

There are no automated bot replies or tiered deflection walls here. A member of our support team personally reviews your request and composes a reply.

We reply directly to your email

We use the email address you provide as the only way to identify and reach you. No account linking, no portal login — your inbox is where the conversation happens.

No account required, ever

Whether you are a prospective customer, an existing user, or simply curious — you can raise an enquiry at any point without creating or logging into an account.

Submit a request

Tell us what you need.

Be as specific or as brief as you like. Our team reads every message in full and will ask if we need more detail before we attempt to assist.

Raise a support request

What can we help with?
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No account required. We'll only use your email to reply.

Already have a Repilot account? Sign in to use in-app Help & Support with your full ticket history and priority routing.

What happens after you submit

A transparent look at how your request moves from submission to resolution.

01

Submit your request

Fill in the form below. Choose the category that best describes your situation, write a clear subject, and describe what you need. The more context you share, the faster we can help.

02

Receive an acknowledgement

As soon as your request is submitted, we send a confirmation to the email address you provided. It includes your ticket reference number so you have a record straight away.

03

Our team picks it up

Your ticket enters our support system and is reviewed by a member of our team. We do not filter by account tier before reading — every enquiry is treated with the same attention.

04

We reply by email

We reply directly to your inbox. If we need more information, we will ask. If we can resolve it immediately, we will. The conversation stays in your email — nothing to log into.